Frequently asked questions
A: At Ellusho, our support network includes certified therapists, trained listeners, career advisors, and influencers, ensuring a diverse and qualified team to meet your specific needs.
A: You’ll receive guidance from certified therapists, career advisors, and trained listeners, creating a collaborative and comprehensive support system tailored to your individual requirements.
A: Ellusho caters to a wide range of well-being needs. Whether you seek counseling, career guidance, or general support, our diverse services make Ellusho suitable for various personal and professional journeys. Beyond counseling, Ellusho is a platform where you can connect with listeners to discuss anything and everything, be it moments of happiness or challenges you’re facing. It’s a versatile space designed to support your overall well-being.
A: Ellusho operates on a pay-per-minute model, offering flexibility and control over costs. Sessions start from as low as 1 AED per minute, ensuring accessible support for all.
A: We strive for a quick and efficient matching process. You have the flexibility to choose a support provider based on your specific preferences. Audit their reviews, assess their expertise, and decide whether you prefer an experienced professional, a trained listener, or a top management executive – Ellusho brings them all under one platform. Once you’ve selected your counselor, you can initiate a chat instantly if they are available. If not, feel free to schedule your next session or join their waitlist for timely assistance. Your well-being is our priority, and we make the process seamless to ensure you get the support you need.
A: Ellusho provides various communication channels, including messaging, video calls, and more. Choose the method that suits you best, ensuring effective and personalized communication with your support provider.
A: Yes, Ellusho is designed to be a flexible and accessible alternative to traditional therapy. Our digital platform allows you to receive support conveniently from the comfort of your chosen space.
A: Ellusho provides flexibility in usage. Whether you need short-term or long-term support, you have the freedom to determine the duration based on your well-being goals and preferences.
A: Ellusho prioritizes effectiveness by offering services from certified professionals and incorporating innovative technologies. User feedback and ongoing evaluations ensure that our support is impactful and aligned with your well-being journey.
A: Ellusho actively contributes to social impact by distributing discount coupons, providing financial aid for therapy costs, and donating free counseling minutes. These initiatives aim to make well-being support accessible to diverse communities.
A: Accessing Ellusho is a straightforward process. Download the Ellusho app from the Play Store or App Store, sign up, and start talking to the counselor of your choice. Our platform ensures convenience and confidentiality, empowering you to prioritize and enhance your well-being.
A: Discover a diverse and certified team at Ellusho, featuring experienced counselors, doctors, psychiatrists, trained listeners, and management executives from the MENA region. Our professionals specialize in mental health, relationships, and career guidance, offering empathetic support for a range of well-being concerns. Whether you seek clinical expertise, family counseling, mental health support, or career guidance, Ellusho provides a comprehensive team to address your unique needs
A: Yes, Ellusho offers counseling in multiple languages to ensure accessibility and comfort. We strive to accommodate diverse needs, allowing you to connect with our expert counselors effectively
A: Yes, Ellusho prioritizes confidentiality. Our platform ensures a secure and private space for individuals to share their experiences and seek support without fear of judgment.
A: While Ellusho provides valuable support, we recommend contacting local crisis hotlines for immediate assistance. Ellusho’s services are designed for ongoing support and well-being guidance.
A: Yes, Ellusho is a global platform. Our services are accessible to individuals worldwide, fostering a sense of well-being and empowerment across diverse communities.
A: To connect with an expert, download the Ellusho app, browse through our certified professionals, choose an expert that matches your requirements, and add at least 5 minutes worth of chat time for the counselor before starting your session. You can start a chat session instantly.
A: Yes, you have the flexibility to choose the duration of your chat session. Ellusho operates on a prepay model, so ensure you add enough chat time to cover your desired duration. The chat will end once your balance is exhausted, but you can easily add more chat time during the session
A: Ellusho prioritizes your privacy. All chat sessions are secure and confidential. You can freely share your thoughts and receive guidance without any judgment. desired duration. The chat will end once your balance is exhausted, but you can easily add more chat time during the session
A: Ellusho provides comprehensive counseling services. Whether you’re navigating relationship challenges, coping with stress, or seeking personal growth, our experts cover a wide range of topics to address various aspects of your life. guidance without any judgment. desired duration. The chat will end once your balance is exhausted, but you can easily add more chat time during the session
A: If your preferred expert is unavailable, you can choose another certified professional from our diverse network of experts. Ellusho ensures you always have access to support when you need it.
A: Ellusho’s network of experts spans various time zones, ensuring that you can find support 24/7, regardless of your location. Our global platform connects you with professionals around the clock.
A: No, Ellusho is designed for everyone. Whether you’re a teenager navigating relationship issues or an adult dealing with stress, our platform connects you with experts who can provide personalized support.
A: Ellusho operates on a prepay model. Before starting a chat session, add at least 5 minutes worth of chat time for the counselor. You’ll be charged based on the duration of your chat session, with affordable rates starting from 1 AED per minute.
A:To ensure a seamless experience, make sure to have a stable internet connection, update the Ellusho app regularly, and add sufficient chat time to cover your session. Explore our diverse range of experts to find the right match for your needs.
A: Ellusho’s chat service allows you to connect with certified experts instantly. To start a chat session, you need to add a minimum balance equivalent to 5 minutes of the counselor’s per-minute charges. You can continue the chat until the balance is depleted, and you’ll be prompted to recharge when it’s insufficient for a 2-minute session. Upon recharge, you can seamlessly continue the conversation.
A: Ellusho charges users based on the duration of the chat session. You’ll be billed according to the time spent communicating with the expert. Ensure a minimum balance for a 5-minute session. Recharge when needed, and you can continue talking until your wallet balance is exhausted.
A: Yes, you can see the availability status of each expert. If your preferred expert is not available, use the chat schedule option to set a specific time or follow the counselor to get notified when they are online and available for a chat.
A: If your preferred expert is not available, explore other certified professionals who are online. Alternatively, use the chat schedule option to plan a session for a later time, or follow the counselor to receive notifications when they become available.
A: Yes, Ellusho’s chat service allows for scheduled options. You can set a specific time for a chat session with your chosen counselor or follow them to receive notifications when they are online.
A: Yes, Ellusho prioritizes user privacy. All chat sessions are secure and confidential, providing a safe space for you to discuss your concerns with the expert.
A: Ellusho offers a diverse range of certified experts, including therapists, guidance counselors, life coaches, and career specialists. They provide support across various areas.
A: You can end a chat session at any time by closing the chat window. The billing is based on the duration of the conversation. The chat will automatically end when your wallet balance is exhausted, or you can manually end it at any time.
A: If you encounter technical difficulties, reach out to Ellusho’s customer support for assistance. We’re here to ensure a smooth chat experience for you.
A: While the contact form is primarily for inquiries, you can include details about necessary changes or updates in your message. If specific actions are required, our team will guide you accordingly.
A: If you’ve forgotten your password, visit the login page and use the “Forgot Password” option. Follow the instructions provided to reset your password. For additional assistance, mention it in your message, and our team will help you regain access.
A: The contact form is available 24/7 for your convenience. Our customer support team operates during regular business hours, and we aim to respond to inquiries as promptly as possible, regardless of the time submitted.
A: Currently, we encourage users to utilize the contact form for consistency and efficiency. However, if a callback is preferred, please indicate this in your message, and we will do our best to accommodate your request.
A: Ellusho takes data privacy seriously. Information submitted through the contact form is encrypted and treated with the utmost confidentiality. For more details, refer to our Privacy Policy available on the website.
A: You can reach our customer support team by filling out the contact form on this page. Please provide your name, email address, and a detailed message, and
we’ll get back to you as soon as possible.
A: To assist you more effectively, please provide specific details related to your inquiry or concern. This may include your account details, relevant order information, or any other details related to your question.
A: We strive to respond to all inquiries within 24-48 hours. However, response times may vary based on the volume of inquiries. Rest assured, our team is dedicated to addressing your concerns promptly.
A: Currently, the contact form on this page is the primary channel for reaching our customer support. We recommend using this form to ensure a systematic
and efficient response to your inquiries.
A: At the moment, we primarily handle inquiries through the contact form on this page. For urgent matters, please ensure that your message clearly indicates the urgency, and we will prioritize your inquiry accordingly.
A: Ellusho welcomes individuals with diverse backgrounds. While formal qualifications are appreciated, what matters most is your empathy, active listening skills, and commitment to supporting others.
A: No, prior counseling experience is not mandatory. Ellusho provides comprehensive training and resources to help you develop the skills needed to be an effective listener.
A: Absolutely! Ellusho believes in offering flexibility to its listeners. You can set your own schedule based on your availability and preferences.
A: Ellusho operates on a per-minute earnings model. Listeners are compensated based on the duration of their sessions. Payouts are processed promptly, ensuring a fair compensation system.
A: Ellusho values the growth of its listeners. Engage in continuous learning through our training programs, receive certifications, and explore opportunities for career advancement within the platform.
A: Yes, you have the freedom to specialize in specific topics or demographics. Ellusho believes in empowering listeners to focus on areas they are passionate about.
A: Ellusho provides ongoing support to its listeners through mentorship programs, resources, and a collaborative community. Our platform is designed to ensure that listeners feel supported and valued.
A: Yes, Ellusho offers a certification program to enhance your skills. Gain recognized certifications that not only validate your expertise but also contribute to your professional growth.
A: To begin your journey as a listener, simply fill out our application form, undergo the required training, and start making a difference in the lives of those seeking support.
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