Frequently asked questions

Q: Who are the support providers at Ellusho?

A: At Ellusho, our support network includes certified therapists, trained listeners, career advisors, and influencers, ensuring a diverse and qualified team to meet your specific needs.

Q: Who will be assisting me on Ellusho?

A: You’ll receive guidance from certified therapists, career advisors, and trained listeners, creating a collaborative and comprehensive support system tailored to your individual requirements.

Q: Is Ellusho the right fit for me?

A: Ellusho caters to a wide range of well-being needs. Whether you seek counseling, career guidance, or general support, our diverse services make Ellusho suitable for various personal and professional journeys. Beyond counseling, Ellusho is a platform where you can connect with listeners to discuss anything and everything, be it moments of happiness or challenges you’re facing. It’s a versatile space designed to support your overall well-being.

Q: How does Ellusho pricing work?

A: Ellusho operates on a pay-per-minute model, offering flexibility and control over costs. Sessions start from as low as 1 AED per minute, ensuring accessible support for all.

Q: After joining Ellusho, how soon will I be matched with a support provider?

A: We strive for a quick and efficient matching process. You have the flexibility to choose a support provider based on your specific preferences. Audit their reviews, assess their expertise, and decide whether you prefer an experienced professional, a trained listener, or a top management executive – Ellusho brings them all under one platform. Once you’ve selected your counselor, you can initiate a chat instantly if they are available. If not, feel free to schedule your next session or join their waitlist for timely assistance. Your well-being is our priority, and we make the process seamless to ensure you get the support you need.

Q: What communication methods are available on Ellusho?

A: Ellusho provides various communication channels, including messaging, video calls, and more. Choose the method that suits you best, ensuring effective and personalized communication with your support provider.

Q: Can Ellusho be an alternative to traditional face-to-face therapy?

A: Yes, Ellusho is designed to be a flexible and accessible alternative to traditional therapy. Our digital platform allows you to receive support conveniently from the comfort of your chosen space.

Q: How long can I utilize Ellusho's services?

A: Ellusho provides flexibility in usage. Whether you need short-term or long-term support, you have the freedom to determine the duration based on your well-being goals and preferences.

Q: How can I be confident that Ellusho is an effective form of support?

A: Ellusho prioritizes effectiveness by offering services from certified professionals and incorporating innovative technologies. User feedback and ongoing evaluations ensure that our support is impactful and aligned with your well-being journey.

Q: How does Ellusho contribute to social impact?

A: Ellusho actively contributes to social impact by distributing discount coupons, providing financial aid for therapy costs, and donating free counseling minutes. These initiatives aim to make well-being support accessible to diverse communities.

Q: How can I access Ellusho's services?

A: Accessing Ellusho is a straightforward process. Download the Ellusho app from the Play Store or App Store, sign up, and start talking to the counselor of your choice. Our platform ensures convenience and confidentiality, empowering you to prioritize and enhance your well-being.

Q: Who are the expert counselors at Ellusho?

A: Discover a diverse and certified team at Ellusho, featuring experienced counselors, doctors, psychiatrists, trained listeners, and management executives from the MENA region. Our professionals specialize in mental health, relationships, and career guidance, offering empathetic support for a range of well-being concerns. Whether you seek clinical expertise, family counseling, mental health support, or career guidance, Ellusho provides a comprehensive team to address your unique needs

Q: Can I receive counseling in my preferred language?

A: Yes, Ellusho offers counseling in multiple languages to ensure accessibility and comfort. We strive to accommodate diverse needs, allowing you to connect with our expert counselors effectively

Q: Are Ellusho's services confidential?

A: Yes, Ellusho prioritizes confidentiality. Our platform ensures a secure and private space for individuals to share their experiences and seek support without fear of judgment.

Q: Can Ellusho help with immediate crisis situations?

A: While Ellusho provides valuable support, we recommend contacting local crisis hotlines for immediate assistance. Ellusho’s services are designed for ongoing support and well-being guidance.

Q: Is Ellusho available globally?

A: Yes, Ellusho is a global platform. Our services are accessible to individuals worldwide, fostering a sense of well-being and empowerment across diverse communities.

Q: How do I connect with an expert on Ellusho?

A: To connect with an expert, download the Ellusho app, browse through our certified professionals, choose an expert that matches your requirements, and add at least 5 minutes worth of chat time for the counselor before starting your session. You can start a chat session instantly.

Q: Can I choose the duration of the chat session?

A: Yes, you have the flexibility to choose the duration of your chat session. Ellusho operates on a prepay model, so ensure you add enough chat time to cover your desired duration. The chat will end once your balance is exhausted, but you can easily add more chat time during the session

Q: How is my privacy protected during a chat session?

A: Ellusho prioritizes your privacy. All chat sessions are secure and confidential. You can freely share your thoughts and receive guidance without any judgment. desired duration. The chat will end once your balance is exhausted, but you can easily add more chat time during the session

Q: What topics can I discuss on Ellusho?

A: Ellusho provides comprehensive counseling services. Whether you’re navigating relationship challenges, coping with stress, or seeking personal growth, our experts cover a wide range of topics to address various aspects of your life. guidance without any judgment. desired duration. The chat will end once your balance is exhausted, but you can easily add more chat time during the session

Q: What if the expert I want to chat with is not available?

A: If your preferred expert is unavailable, you can choose another certified professional from our diverse network of experts. Ellusho ensures you always have access to support when you need it.

Q: How does Ellusho cater to different time zones?

A: Ellusho’s network of experts spans various time zones, ensuring that you can find support 24/7, regardless of your location. Our global platform connects you with professionals around the clock.

Q: Is Ellusho only for specific age groups or demographics?

A: No, Ellusho is designed for everyone. Whether you’re a teenager navigating relationship issues or an adult dealing with stress, our platform connects you with experts who can provide personalized support.

Q: How do I pay for the chat sessions?

A: Ellusho operates on a prepay model. Before starting a chat session, add at least 5 minutes worth of chat time for the counselor. You’ll be charged based on the duration of your chat session, with affordable rates starting from 1 AED per minute.

Q: How do I ensure a seamless experience on Ellusho?

A:To ensure a seamless experience, make sure to have a stable internet connection, update the Ellusho app regularly, and add sufficient chat time to cover your session. Explore our diverse range of experts to find the right match for your needs.

Q: How does Ellusho's chat service work?

A: Ellusho’s chat service allows you to connect with certified experts instantly. To start a chat session, you need to add a minimum balance equivalent to 5 minutes of the counselor’s per-minute charges. You can continue the chat until the balance is depleted, and you’ll be prompted to recharge when it’s insufficient for a 2-minute session. Upon recharge, you can seamlessly continue the conversation.

Q: How am I charged for chat sessions?

A: Ellusho charges users based on the duration of the chat session. You’ll be billed according to the time spent communicating with the expert. Ensure a minimum balance for a 5-minute session. Recharge when needed, and you can continue talking until your wallet balance is exhausted.

Q: Is there a way to know if an expert is available for chat?

A: Yes, you can see the availability status of each expert. If your preferred expert is not available, use the chat schedule option to set a specific time or follow the counselor to get notified when they are online and available for a chat.

Q: What if the person I want to chat with is not available?

A: If your preferred expert is not available, explore other certified professionals who are online. Alternatively, use the chat schedule option to plan a session for a later time, or follow the counselor to receive notifications when they become available.

Q: Can I schedule a chat session for a later time?

A: Yes, Ellusho’s chat service allows for scheduled options. You can set a specific time for a chat session with your chosen counselor or follow them to receive notifications when they are online.

Q: Is the chat conversation confidential?

A: Yes, Ellusho prioritizes user privacy. All chat sessions are secure and confidential, providing a safe space for you to discuss your concerns with the expert.

Q: What types of professionals are available for chat?

A: Ellusho offers a diverse range of certified experts, including therapists, guidance counselors, life coaches, and career specialists. They provide support across various areas.

Q: How do I end a chat session?

A: You can end a chat session at any time by closing the chat window. The billing is based on the duration of the conversation. The chat will automatically end when your wallet balance is exhausted, or you can manually end it at any time.

Q: What if I experience technical issues during a chat?

A: If you encounter technical difficulties, reach out to Ellusho’s customer support for assistance. We’re here to ensure a smooth chat experience for you.

Q: Can I change or update my contact information through the contact form?

A: While the contact form is primarily for inquiries, you can include details about necessary changes or updates in your message. If specific actions are required, our team will guide you accordingly.

Q: What should I do if I forgot my Ellusho account password?

A: If you’ve forgotten your password, visit the login page and use the “Forgot Password” option. Follow the instructions provided to reset your password. For additional assistance, mention it in your message, and our team will help you regain access.

Q: Are there specific hours during which I can contact Ellusho's support team?

A: The contact form is available 24/7 for your convenience. Our customer support team operates during regular business hours, and we aim to respond to inquiries as promptly as possible, regardless of the time submitted.

Q: Can I request a callback instead of using the contact form?

A: Currently, we encourage users to utilize the contact form for consistency and efficiency. However, if a callback is preferred, please indicate this in your message, and we will do our best to accommodate your request.

Q: Is my personal information secure when using the contact form?

A: Ellusho takes data privacy seriously. Information submitted through the contact form is encrypted and treated with the utmost confidentiality. For more details, refer to our Privacy Policy available on the website.

Q: How can I contact Ellusho's customer support?

A: You can reach our customer support team by filling out the contact form on this page. Please provide your name, email address, and a detailed message, and
we’ll get back to you as soon as possible.

Q: What information should I include in my message?

A: To assist you more effectively, please provide specific details related to your inquiry or concern. This may include your account details, relevant order information, or any other details related to your question.

Q: How long does it take to receive a response from Ellusho's customer support?

A: We strive to respond to all inquiries within 24-48 hours. However, response times may vary based on the volume of inquiries. Rest assured, our team is dedicated to addressing your concerns promptly.

Q: Can I contact Ellusho through other channels?

A: Currently, the contact form on this page is the primary channel for reaching our customer support. We recommend using this form to ensure a systematic
and efficient response to your inquiries.

Q: Is there a helpline number for urgent matters?

A: At the moment, we primarily handle inquiries through the contact form on this page. For urgent matters, please ensure that your message clearly indicates the urgency, and we will prioritize your inquiry accordingly.

Q: What qualifications do I need to become a listener on Ellusho?

A: Ellusho welcomes individuals with diverse backgrounds. While formal qualifications are appreciated, what matters most is your empathy, active listening skills, and commitment to supporting others.

Q: Is prior counseling experience necessary?

A: No, prior counseling experience is not mandatory. Ellusho provides comprehensive training and resources to help you develop the skills needed to be an effective listener.

Q: Can I choose my own working hours?

A: Absolutely! Ellusho believes in offering flexibility to its listeners. You can set your own schedule based on your availability and preferences.

Q: How does the payment system work for listeners?

A: Ellusho operates on a per-minute earnings model. Listeners are compensated based on the duration of their sessions. Payouts are processed promptly, ensuring a fair compensation system.

Q: Are there opportunities for career growth as a listener?

A: Ellusho values the growth of its listeners. Engage in continuous learning through our training programs, receive certifications, and explore opportunities for career advancement within the platform.

Q: Can I provide counseling services for specific topics or demographics?

A: Yes, you have the freedom to specialize in specific topics or demographics. Ellusho believes in empowering listeners to focus on areas they are passionate about.

Q: How does Ellusho support its listeners?

A: Ellusho provides ongoing support to its listeners through mentorship programs, resources, and a collaborative community. Our platform is designed to ensure that listeners feel supported and valued.

Q: Is there a certification program for listeners?

A: Yes, Ellusho offers a certification program to enhance your skills. Gain recognized certifications that not only validate your expertise but also contribute to your professional growth.

Q: . How can I get started as a listener on Ellusho?

A: To begin your journey as a listener, simply fill out our application form, undergo the required training, and start making a difference in the lives of those seeking support.

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