Lets Talk

Have questions, concerns, or feedback? Reach out to us. We’re here to assist you and provide the support you need.

Frequently asked questions

Q: Can I change or update my contact information through the contact form?

A: While the contact form is primarily for inquiries, you can include details about necessary changes or updates in your message. If specific actions are required, our team will guide you accordingly.

Q: What should I do if I forgot my Ellusho account password?

A: If you’ve forgotten your password, visit the login page and use the “Forgot Password” option. Follow the instructions provided to reset your password. For additional assistance, mention it in your message, and our team will help you regain access.

Q: Are there specific hours during which I can contact Ellusho's support team?

A: The contact form is available 24/7 for your convenience. Our customer support team operates during regular business hours, and we aim to respond to inquiries as promptly as possible, regardless of the time submitted.

Q: Can I request a callback instead of using the contact form?

A: Currently, we encourage users to utilize the contact form for consistency and efficiency. However, if a callback is preferred, please indicate this in your message, and we will do our best to accommodate your request.

Q: Is my personal information secure when using the contact form?

A: Ellusho takes data privacy seriously. Information submitted through the contact form is encrypted and treated with the utmost confidentiality. For more details, refer to our Privacy Policy available on the website.

Q: How can I contact Ellusho's customer support?

A: You can reach our customer support team by filling out the contact form on this page. Please provide your name, email address, and a detailed message, and we’ll get back to you as soon as possible.

Q: What information should I include in my message?

A: To assist you more effectively, please provide specific details related to your inquiry or concern. This may include your account details, relevant order information, or any other details related to your question.

Q: How long does it take to receive a response from Ellusho's customer support?

A: We strive to respond to all inquiries within 24-48 hours. However, response times may vary based on the volume of inquiries. Rest assured, our team is dedicated to addressing your concerns promptly.

Q: Can I contact Ellusho through other channels?

A: Currently, the contact form on this page is the primary channel for reaching our customer support. We recommend using this form to ensure a systematic and efficient response to your inquiries.

Q: Is there a helpline number for urgent matters?

A: At the moment, we primarily handle inquiries through the contact form on this page. For urgent matters, please ensure that your message clearly indicates the urgency, and we will prioritize your inquiry accordingly.

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